WE GET THE JOB DONE RIGHT THE FIRST TIME - WHY WOULDN’T WE?
We back ourselves and back our work - so you have peace of mind and stay on the road.
We know Australians are wary of being ripped off by a mechanic. They also don’t have the time to waste going back to the mechanic for the same repairs, and having their vehicle off the road. We hear you loud and clear.
You might have noticed we’re different to the usual dealer or workshop. We’re real people, small business owners who believe in old fashioned service values, and take pride in our work. We’re passionate about all things with an engine and back our expertise and attention to detail. That’s why we can guarantee to diagnose problems (and fix them) the first time to ensure our customers are back on the road (and happy) sooner. It’s also why we can provide a no rip-off guarantee. Our business doesn’t succeed if you’re not happy.
And if you’re wandering about your new car warranty because the dealer has tried to brainwash you. You can check out the facts here.
12month/20,000km
When it comes to warranties you expect 2 things: 1) That we’re manufacturer approved. You want to know your new car warranty will not be void and that anyone who touches your car is carrying out servicing and repairs as stated and approved by the manufacturer; and 2) You want to know that we back our work. We do this through our 12 month/ 20,000km parts and labour warranty. If anything goes wrong - we’ll make sure we get you back on the road ASAP.
Occasionally a part may fail for example. We ensure we only use approved and reputable dealer and after-market parts suppliers who back their product. The good news is warranty claims are rare and unusual at Blue Toro - we prefer to get the job done right the first time.
1st time diagnosis guarantee
One of the largest gripes Australians have with mechanics is that the job is often not done correctly or the repair just doesn’t hold up. Time and money are precious so we like to ensure that we get the job done right the first time - in fact we guarantee it! A Blue Toro Mechanic is passionate about all things with an engine and has usually been there and done that. Once they’ve diagnosed and quoted on a repair they will carry it out until completion, whatever that takes. In the unusual case where the problem is misdiagnosed then it’ on us.
How can we do this? Simple. It just takes good diagnosis up front; starting with the simple things first (not going straight for the jugular); referring it to a specialist when it needs one; being very transparent with our customers; and using our national network of highly qualified technicians to lean on for help if needed.
No rip-off guarantee
The number 1 concern Australians have with mechanics is the fear of being ripped-off. We’ve all heard the stories and unfortunately it’s something that occurs everyday in our industry. Unnecessary up-sells and hidden commissions are rife. And so is cutting corners by not carrying out work paid for.
But we mean business. Our why in life is to help Australians trust mechanics again. But we can’t do that with words. We have to back up our no-rip off guarantee, which we do with our unique 7-point service model.
- We provide a first time diagnosis guarantee. Using less labour and parts to fix the underlying problem.
- Our mechanics own their own business. So they’re incentivised to build long-term loyal relationships, not short-term up-sells.
- We provide the option of genuine or non-genuine parts. Providing a transparent option to save money.
- We don’t recommend repairs or parts that aren’t needed. If it’s not needed now, we won’t recommend it. If it can wait a little longer, we’ll let you know.
- We provide a ’no surprises’ quote guarantee. We don’t charge more than quoted.
- All work is backed by our 12-month/ 20,000km parts and labour warranty. Providing a little extra peace of mind.
- We live by our tagline. Your Car. Our Passion. / Your Truck. Our Passion. We know vehicles so we get the job done right.
Note: All warranties and guarantees can only be honoured on vehicles with an up to date service history. Un unserviced vehicle is a potential pandora’s box of problems that are often difficult to diagnose and foresee. Additionally it is difficult to honour warranties and guarantees where another mechanic has carried out servicing or repairs post Blue Toro as we can’t guarantee their work. Thankfully warranties are a rare occurrence at Blue Toro - it’s easier to get the job done right the first time!
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